Terms and Conditions

Last updated: May 2026

Welcome to The Skin Trainer. By using our website (www.theskintrainer.co.uk) or booking any services with us, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

If you do not agree with any part of these terms, you should not use this website or our services.

 

1. About Us

The Skin Clinic
Regent Close, Gloucester GL3 4GP

07547 688882

jodi@theskintrainer.co.uk

Founded by Jodi Holland in 2020, The Skin Trainer was created to help people feel confident in their skin through advanced treatments and a holistic approach to well-being. With over 25 years of experience in the skin, health, and beauty industry, Jodi combines medical-grade techniques with nurturing one-to-one care in a private clinic setting.

 

2. Use of Our Website

The website is intended to provide general information about The Skin Trainer and our services. While we aim to ensure all information is accurate and up to date, it should not be considered a substitute for professional medical advice.

We reserve the right to modify, update, or remove content from the website at any time without notice.

You agree not to use this website for any unlawful purpose, or in any way that could impair its functionality or reputation.

 

3. Appointments and Consultations

Appointments can be made online, by phone, or in person. All bookings are subject to availability.

We kindly ask that you arrive on time for your appointment. If you arrive late, we may need to shorten or reschedule your treatment to ensure fairness to other patients.

 

4. Payments

Payment is required at the time of treatment unless agreed otherwise in advance.

We accept cash, debit and credit cards, and contactless payments. Prices for treatments are available on request and may vary depending on the nature and duration of your appointment.

We reserve the right to amend our fees at any time. Any changes will be displayed clearly within the clinic or on our website.

 

5. Shipping

All orders are delivered via DPD or Royal Mail.
Please ensure that you have downloaded both apps to track your order and add delivery instructions.
All ‘safe place’ delivery instructions or adjustments MUST be through the DPD or Royal Mail app.
 
We recommend if you are not going to be in at the time of delivery, to deliver to a trusted neighbour or local collection point. 
 
Please be aware that choosing ‘safe place’ will transfer liability to yourself and away from DPD / Royal Mail or ourselves. 
If any orders are lost or stolen when requesting a safe place delivery, they will unfortunately not be able to be replaced by ourselves or claimed for via DPD / Royal Mail. 
Again we recommend orders to be delivered to a neighbour or collection point. These options allow parcels to be tracked and accounted for.
 

6. Refunds

Refunds will not be issued for completed treatments. However, if you are dissatisfied with your care, please contact us directly to discuss your concerns. We are committed to resolving any issues quickly and professionally.

 

7. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of The Skin Trainer or licensed to us. It is protected by copyright laws.

You may not reproduce, distribute, or modify any content from this website without prior written permission.

 

8. Privacy and Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact us, book an appointment, or complete a form, we collect personal data such as your name, phone number, and email address. This information is used solely for the purpose of managing your appointment and providing our services.

We will never sell, rent, or share your personal information with third parties except as required by law.

For full details on how we collect and handle personal information, please read our Privacy Policy.

 

9. Links to Other Websites

Our website may include links to external websites. These are provided for convenience only, and we do not endorse or accept responsibility for their content or privacy practices.

 

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.

By continuing to use this website after any updates, you agree to the revised Terms and Conditions.

 

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

07547 688882

jodi@theskintrainer.co.uk